Privacy Policy at 33db

Last Updated: January 1, 2026

Introduction

Welcome to 33db. We are committed to protecting the privacy and security of every player who registers, deposits, and plays on our platform. This Privacy Policy explains in plain, accessible English how 33db collects, processes, stores, and shares your personal information when you use our website at https://33db.bar (the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree to these terms, please do not use the Platform. This policy applies to all users located in Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

33db takes a transparent, user-first approach to data privacy. We collect only the information necessary to deliver a safe, fair, and seamless betting and gaming experience. We do not sell your personal data to unrelated third parties, and we use industry-standard security measures to keep your information protected at all times.

Information We Collect

We collect two broad categories of information: information you provide directly to us, and information collected automatically when you use the Platform.

Information You Provide Directly

• Full name and date of birth (for age and identity verification — 33db requires all players to be 21 years of age or older).
• Email address and mobile phone number used for account creation and communications.
• Residential address, city, and district in Bangladesh for KYC compliance purposes.
• Government-issued identification documents (e.g., National ID card, passport, or driver's license) when required for identity verification.
• Payment information including bKash wallet numbers, Nagad account details, Rocket account details, Upay account details, bank account numbers (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), Visa or Mastercard details where applicable.

Information Collected Automatically

• Device and browser data: IP address, device type (Android or iOS smartphone, tablet), operating system version, browser type, and unique device identifiers.
• Usage data: pages visited, features used, bets placed, games played, session timestamps (recorded in Bangladesh Standard Time, UTC+6), and navigation patterns.
• Cookies and similar tracking technologies as described in the Cookies section below.

How We Use Your Information

33db uses the personal information we collect for the following purposes, all of which are necessary to deliver a secure, compliant, and enjoyable platform experience:

• Account creation and management: verifying your identity, setting up your player profile, and maintaining your account in good standing.
• Transaction processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, and banking partners, and maintaining accurate financial records.
• Platform improvement: analysing aggregated and anonymised usage data to improve our cricket betting markets, slot game library, live casino offerings, and overall user experience.
• Fraud prevention and security: detecting suspicious activity, preventing unauthorised access, and protecting the integrity of the Platform and its users.
• Promotional communications: sending you relevant offers, bonus notifications, and cricket match alerts (BPL, IPL, T20 World Cup) via SMS or email, subject to your communication preferences.
• Responsible gaming compliance: monitoring gameplay patterns to identify indicators of problem gambling and providing appropriate support or intervention where required.

Sharing & Disclosure of Your Information

33db does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data only in the following strictly defined circumstances:

Service Providers

We engage trusted third-party service providers (payment processors, game platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi; fraud detection services; cloud hosting providers) who assist us in operating the Platform. These providers are contractually obligated to process your data only for the purposes specified and to maintain appropriate security standards.

Legal Obligations

We may disclose your information when required by applicable law, court order, or governmental authority. This includes disclosures to prevent fraud, money laundering, or other criminal activity where we are legally compelled to cooperate with enforcement authorities.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of 33db's business assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you of any such change via email or a prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

Cookies & Tracking Technologies

33db uses cookies and similar technologies to provide essential functionality, improve performance, and understand how users interact with the Platform. A cookie is a small text file stored on your device when you visit our website.

Types of Cookies We Use

Essential cookies are strictly necessary for the Platform to function — they enable secure login sessions, shopping cart functionality, and account management. These cannot be disabled. Performance cookies collect anonymised data about how visitors use the Platform (pages visited, error messages, session lengths) and help us improve load times and reliability. Preference cookies remember your settings such as language preferences and display options. Analytics cookies help us understand traffic patterns and user behaviour in aggregate.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your mobile browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform, including the ability to log in, place bets, or process transactions. For Android users, this can typically be done via Chrome's Settings > Privacy and Security menu. For iOS users, this can be done via Safari's Settings > Privacy.

Data Security & Retention

33db implements industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security practices include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, two-factor authentication options, and regular security audits by qualified professionals.

While we take all reasonable precautions to safeguard your data, no method of transmission over the internet or electronic storage is completely infallible. We therefore cannot guarantee absolute security, but we continuously update and improve our security practices in response to new threats and industry developments.

How Long We Retain Your Data

We retain your personal information for as long as your account is active and for a reasonable period thereafter as required for legal, regulatory, and business record-keeping purposes. Transaction records, account history, and identity verification documents are typically retained for a minimum period in accordance with applicable financial record-keeping obligations. When your data is no longer required, we delete or anonymise it in a secure manner.

Your Privacy Rights

As a user of the 33db Platform, you have the following rights with respect to your personal information. To exercise any of these rights, please contact our support team at [email protected].

• Right of Access: You may request a copy of all personal data we hold about you, free of charge, within a reasonable timeframe.
• Right of Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: You may request the deletion of your personal data whereit is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations.
• Right to Restrict Processing: You may ask us to limit the ways in which we use your data while a complaint or query is being investigated.
• Right to Object: You have the right to object to our processing of your personal data for direct marketing purposes at any time, with immediate effect.

We will respond to all legitimate rights requests within a reasonable period. In some cases, we may need to verify your identity before fulfilling a request to protect the security of your account.

Payment Data & Third-Party Financial Services

When you make a deposit or withdrawal on 33db using bKash, Nagad, Rocket, Upay, or any linked bank account, the financial transaction is processed by the respective payment provider. 33db does not store your full bKash PIN, Nagad PIN, or bank card CVV numbers on our servers. We retain only the minimum transaction reference data necessary for account reconciliation, dispute resolution, and regulatory compliance.

Each payment provider operates under its own terms of service and privacy policy. We encourage you to review the privacy practices of bKash, Nagad, Rocket, Upay, and your banking institution independently, as their handling of your financial data is governed by their own policies and the applicable regulations of Bangladesh Bank and other competent authorities.

Cross-Border Data Transfers

Some of our third-party service providers (including cloud hosting and game platform providers) may store or process your data on servers located outside Bangladesh. Where such transfers occur, we take appropriate contractual and technical safeguards to ensure your data receives a comparable level of protection to that required under applicable Bangladesh data protection principles.

Protection of Minors

33db is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that information and close the associated account.

Parents and guardians who believe their child may have accessed or registered on the 33db Platform are encouraged to contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

Changes to This Privacy Policy

33db reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via a prominent in-platform notice.

Your continued use of the Platform after any such update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically — particularly before Eid, Pohela Boishakh, or any major BPL or IPL season when promotional terms may also be updated — to stay informed of how 33db protects your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 33db handles your personal data, our support team is available 24/7 to assist you.

Email us at: [email protected]

We aim to respond to all privacy-related enquiries within 3 business days. For urgent account security matters, please state "URGENT" in your message subject so our team can prioritise your request accordingly.